Shipping Policy

We use the USPS for most of our shipping needs. During the pandemic some of our shipping and fulfillment was delayed, but never for more than a week. Thanks for your understanding during a strange and trying time. Please reach out with any concerns regarding shipping - we are happy to problem solve!

Return & Exchange Policy

Barring intentional destruction of our products, we stand by our products and their quality. Our Buy Once, Cry Once guarantee ensures your faith in us is not misplaced and our staff will do what it takes to make it right. Please contact us sooner than later with any concerns or issues with items purchased from Low Crawl.